Privacy Policy for High Net Worth Insurance Specialist

Effective Date: 11/10/2024 

At High Net Worth Insurance Specialist (accessible from https://www.highnetworthinsurancespecialist.co.uk/), the privacy of our visitors is one of our top priorities. This Privacy Policy document outlines the types of information we collect and how we use, disclose, and protect your information when you visit our website.

1. Information We Collect

We collect personal data through forms on our website, including:

• Contact Form: When you fill out the contact form, we collect your name, email address, phone number, and any other information you choose to provide in your message.
• Insurance Quote Form: When you fill out the insurance quote form, we collect the necessary personal and/or financial information required to provide you with a quote. This may include your name, address, phone number, email address, and any details relevant to your insurance needs.

2. How We Use Your Information

The information we collect is used to:

• Provide and maintain our website
• Respond to inquiries, requests, or customer service issues
• Send marketing communications, if you have opted in
• Improve website performance and user experience
• Analyze website usage and trends to enhance content

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that collect information about your activity on our website. The types of cookies we use include:

• Necessary Cookies: These are essential for the proper functioning of the website, such as enabling you to fill out forms or navigate between pages.
• Analytics and Performance Cookies: We use Google Analytics to help us understand how visitors use our website. Google Analytics collects data such as your IP address, browser type, pages visited, and time spent on our site. This information helps us improve the site’s performance and user experience.

You can control or delete cookies through your browser settings, but please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may share your information with trusted third-party services for website operation and analysis. This includes:

• Google Analytics: We use Google Analytics to track and analyze how visitors use our website. Google may collect information about your usage through cookies or other tracking technologies. For more information on how Google Analytics collects and processes data, please refer to Google’s Privacy Policy at [Google Analytics Privacy Policy].

In addition to Google Analytics, we use third-party services to provide certain features on our website, including:

• Tawk Live Chat: We use Tawk live chat software to provide real-time customer support on our website. When you use the live chat feature, Tawk may collect personal data such as your name, email address, and the content of your chat messages. This information is used solely to respond to your inquiries and improve our customer service. For more information on how Tawk handles your data, please refer to Tawk’s Privacy Policy at [Tawk Privacy Policy].

5. Data Security

We implement reasonable security measures to protect your data from unauthorised access, alteration, or disclosure. However, no transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights concerning your data:

• Right to Access: Request access to the personal information we hold about you.
• Right to Rectify: Request corrections to any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to certain exceptions).
• Right to Object: Opt-out of certain data processing practices.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Suite 16,
Dryburgh House
3 Meikle Road,
Livingston,
EH54 7DE
01506 534480